Skip to contentTop salespeople have heart. They are true to themselves and their clients. They recognize that people on both ends of a transaction do better when they walk away feeling good about what just happened. When you sell from the heart, success follows. Because when you are true to yourself and you don’t compromise your principles,…
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Customer satisfaction is a very subjective thing to measure. It really is a matter of perception and experience. If you meet or exceed the “unsaid-unwritten” expectations of your customers, their perception will be a positive one. Fail to meet these expectations, and you will find them less than satisfied or happy with you. One method…
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People don’t buy simply on your say-so. A prospect must go through a period of self-discovery before making the decision that your product or service is the right solution. Resistance is pre-programmed and people don’t like to be told what to do (or buy). A better approach than “selling by telling” is to ask key…
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Sales consultant/author C.J. Hayden Here are three pitfalls usually associated with cold calling. You may correct them with a change in attitude: – Making the cold call approach confrontational rather than consultative. When prospects feel confrontation, they often feel provoked or challenged. Salespeople who are too anxious to close the sale in a cold call…
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Sales consultant/author Jill Konrath Always debrief your sales calls. This is the only way you can get better. Ask yourself: – What went well? – Where did I run into problems? – And what could I do next time to get even better results? This is absolutely the only way you will improve. Sales is…
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